Can we meet in person?

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If you are in Phoenix, AZ or the surrounding area, we are happy to schedule an in-person meeting with you to develop a tailored plan. If you are further away or out of state, we're still happy to meet with you via a remote call, telephone call, chat, or email. We strive to provide top notch service to all of our clients, regardless of location or preferred method of communication.

 

Can I mail my invoices to you?

 

Yes! If you prefer to forward your invoices in the mail we will provide up to three pre-paid and pre-addressed envelopes to you to use upon request. However, we strongly encourage our clients to use the client portal and email for those invoices that may be time-sensitive and to avoid any payment delays.

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How do you make sure my bills are paid?

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Once we receive your bill, we analyze it for variances that are out of the normal historical ranges and make sure everything is satisfactory. We work directly with the vendor to authorize a debit to your checking account or credit card that was provided by you during the onboarding process. We then record the date of the payment, the amount of the payment, who the payment was made to, and the method of payment used, along with any confirmation number via a monthly report that is uploaded for your access and review on the client portal at the end of each month.

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Will I still have access to my bills?

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Absolutely. You will be able to see and access all bills that Paygency has via the secure online client portal established for you upon enrollment. We will upload all invoices paid for your access and review 24/7 at your convenience.

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How will you know if there is enough funding in my account to pay my bills?

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Paygency may be granted read-only access to the bank account of your choice in order to establish the amount of funds available if you choose, and in this way we can alert you if the balance is insufficient for us to make a payment for you.

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How are bills added or removed from Paygency's service?

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During the enrollment and onboarding process, we work together with you to understand your average monthly income and expenses. If there is an expense that causes a potential issue or that you need to add or remove, you may reach out to us at any time via any of the contact methods provided - call, chat, email, or mail. We will then obtain your authorization to add or remove the vendor in question.

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Can you pay the salary of home health providers or employees and make sure all taxes and other regulations are in compliance?

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At this time we do not handle payroll for any employees - we focus solely on recurring or one-time invoices paid directly to vendors.

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How does Paygency work with my vendors?

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Typically, we are able to provide the vendor with a copy of a Letter of Authorization and the Service Agreement that was established upon your enrollment to allow them to speak with us directly on your behalf. In some cases, we may simply have a scheduled conference call with you and your vendor to be granted access.

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Does Paygency provide investment or other financial advice?

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No. We recommend that you obtain any investment and financial advice from a registered and licensed investment professional / fiduciary. We are a concierge bill payment service company and we do not provide investment advice although we are happy to work closely with your investment professional to help maintain your financial wellbeing.

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How would I go about canceling services?

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You would simply provide thirty (30) calendar days notice to cancel via email or letter. There is absolutely no cost or penalty for any cancelation. In the event that Paygency received your invoices from your vendor, we will work with you to ensure that you resume receipt directly. In addition, all personal and confidential information will be destroyed once it is legally permissible.

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What is included in the monthly fee?

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We include the management and payment of up to twenty (20) invoices per month. This comes with unlimited 24/7 access to your account, storage of all bills paid, a monthly payment report, and other documents such as your enrollment agreement, etc.

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Any additional invoice over the initial twenty will be billed to your account individually. Your payment to Paygency does not count as an invoice for billing purposes and is not included in the base allotment.

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Why should I use Paygency instead of enrolling in autopay?

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Paygency provides a level of service that goes above and beyond what autopay can offer. As a dedicated concierge bill-pay service, we scrutinize the bills we handle for you and if any issue arises, we will work with you and your vendor to resolve it to your satisfaction. 

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Autopay, while also convenient, does not account for any major variances in your bills. It does not review or vet that an invoice is in line prior to issuing a payment. It also does not handle one-time payments such as medical bills. 

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As opposed to Autopay, Paygency provides a client portal to store all of your bills, where you will have full access to all of the backup documentation securely organized in one place for access at your convenience. We scrutinize and review each bill prior to payment rather than mindlessly deducting the amount from your account with no further thought or review. We do not take a "set it and forget it" approach when it comes to handling your bill payments, and this is a big difference from Autopay.